Professional Experience

LogiSolve - Contractor

Ecolab – Information Services. Support for the Project Managers and Program Managers on G360 project; a mobile application supporting field agents in the Institutional division.  Resource planning, scheduling meetings, meeting minutes, tracking and following up on action items.
 

BCBS MN - Supported for the Data & Analytics and Front Office project towers for a large scale program moving core business functions to a new platform over a 5 year period. The Data & Analytics tower is centered on the Data Warehouse, which provides vendor & client reporting.  The Front Office is more focused in core business areas, including; Sales incentives, Commissions, Account Installation, Salesforce, and web portals. I supported Program Directors, Project Transformation Leads, Project Managers, Business Architects, and Business Analysts, in both BCBS MN and a partnering company in various areas of project and administrative coordination.

·               Assisted with project schedules, sprint schedule timelines, and software development life cycle timeline visualization in Visio.

·               Collaborated with Project Managers in managing RAID (Risk, Action, Incident, and Decision) logs.

·               Provided resource forecasting.

·               Assisted with gathering and logging documentation and required sign-offs for RACI.

·               Documented meeting minutes. Tracked risks, issues, action items, and decisions.

·               Performed SharePoint administrative duties.

·               Documented metrics and created illustrations for production incidents in Excel and PowerPoint.

·               Assisted with requirement documentation.

·               Scheduled and facilitated meetings.

York Solutions - Contractor

Provided daily support for Business Systems and Business Process Analysts on various projects. This role occasionally required direct contact and communication with clients.

·               Updated service, performance, and dynamic trend reports for customers and field support.

·               Entered internal service requests.

·               Maintained Mainframe (IBM iSeries/AS400) account and email maintenance, alignment, and updates.

·               Provided internal hierarchy alignment and access maintenance on Ecolab’s Salesforce portal. This included extraction and populating linked tables to match the information in the company’s mainframe.

·               Acted as the primary Ecolab contact for gathering access information, requirements, and business rules for a large customer portal project being developed by Nalco, an Ecolab owned company in Chicago, IL.

·               Designed equipment diagrams for all service industries.

·               Managed equipment diagram trends for reporting to senior leadership.
 

CompuCom Systems Incorporated, Insight Global, Bloomington, MN

Worked on the Target Corp team, focusing on “Move/Add/Change” projects. Tracked and coordinated the activities at various Target retail stores across the country.

·               Ordered materials, scheduled technicians, scheduled delivery and pick up of any needed tools, and coordinated timing of the installations based on the project and certain corporate criteria and policies.

·               Oversaw hardware installations included everything from servers, PC’s, registers, and security equipment (CCTV, cameras, etc).

·               Worked directly with Target Corporation leadership - Project Managers and Engineers. Tracked and communicated the progress of the requests to both Target PMs and site leads

·               Prioritized the order of the requests based on company guidelines

·               Managed vendors. Scheduled and arranged installations from approved external vendors. Performed cost management, created work tickets, approved invoices, created and submitted Request for Debit Memos.

Kintetsu World Express - Eagan, MN

Oversaw all international paperwork for Air Export on in-house ERP in compliance with the U.S. Customs and the TSA export requirements; the receiving country’s import requirements; and customer’s standard operating procedure. Facilitated the process of airline booking and researching for rates to unique destinations while performing negotiation and tracking necessities.

·               Provided administer server migration support.

·               Provided summary of codes for Electronic Export Information in accordance with the Automated Export System (AES) in order for the U.S. government to monitor export goods.

·               Collaborated in invoicing, billing, electronic data interchange (EDI) triggering, aging reports, and collections.

Education

Technical: MS Office Suite, MS Project, MS Visio, MS Access, SQL Server, Salesforce, AS400, Acrobat Pro,  Photoshop, Illustrator, Dreamweaver, HTML, CSS, SharePoint, WebEx, Skype/Lync for Enterprise

Functional: Project Planning, Resource Allocation, Meeting Minute Documentation, Risk and Issue Tracking, SharePoint Administration, Electronic Data Interchange (EDIT), Invoicing, Vendor Management

Methodologies: Waterfall, Agile

Industry: Healthcare, Hygiene technologies and services to the food, energy, healthcare, industrial and hospitality.

Education

University of Minnesota, Bachelor of Science, Information Technology Management

University of Minnesota, University Partnership for Health Informatics

Professional Associations